My initial impressions of the product were very positive. The duo comes with a soothing balm that you apply first to protect your skin. You then follow with the actual hair removal product. The balm had no smell and felt really nice going on. It was super moisturizing too! The removal cream was a bit tricky to apply, however. The cream had a very faint sulfer smell (typical of removal creams), but it also had a slightly floral scent to mask it. Once it was under my nose, I didn't smell it at all. I put the cream on over the balm, waited for about 8 minutes and then gently removed. Overall, it did a pretty good job of removing my hair. I would recommend that ladies who feel they fall into the "medium" thickness category go for the stronger Medium to Coarse Hair as the product just barely removed my thin hair. The results were not the same as waxing, but I also didn't expect them to be. It did do a really nice job of getting rid of the longer hairs towards the sides of my upper lip that were my main concern.
I did run into an application problem that I feel I need to share. The cream was difficult to apply evenly. You are supposed to apply it directly from the tube with the tube's slanted tip - kind of like many lip glosses. However, the cream is a bit thick, so it just doesn't apply evenly. I ended up, initially, with very little product at the starting point (the left side of my lip) and a big glob of cream on the right side of my lip. I ended up spreading it out with my fingers, which lead to a problem once I removed the product. After about 8 minutes (the product says to leave on no more than 10 minutes), parts of my lip began to itch. I gently removed the product and had a red ring around part of my lip. Part of the skin was quite irritated. I realized that that part of the skin was NOT covered by the balm because the balm tip is smaller than the area where the cream was applied. Since the cream applicator didn't quite work well, I ended up putting the cream on a larger area than the balm was applied. I ended up applying some of the soothing balm to the irritated area and when I woke up the next morning, the irritation is gone. I would advise those ladies with more sensitive skin to be incredibly generous with the balm to begin with. Really go to town and put it anywhere you think the cream might end up. Overall, I was quite pleased with this product (once I figured out these application tricks). I would definitely recommend it.